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Conflict Resolution

Conflict is not a strange thing for people. Human beings experience it in their day-to-day lives – with their friends, families, and more so their professional lives. In the workplace, conflict causes a massive degree of frustration, pain, discomfort, sadness, as well as anger. It is a normal life aspect. In the world of today, organizations hire employees from diverse geographical locations with dissimilar cultural and intellectual backgrounds, as well as various viewpoints. In a working environment where people have disparate outlooks toward the same problems, disagreements are bound to happen.

Response to conflict

We all have natural responses to conflict — both constructive and destructive. All of the constructive responses are equally useful, and every one of the destructive responses can be equally damaging. Understanding how we respond to conflict is the first step in taking control.

How Each Communication Style Manages Conflict
Style Approach Positive Response Negative Response
Director Not adverse to conflict; often the trigger Responds initially by holding ground; if presented with evidence, will negotiate Undermines other people; attacks their authority
Expresser Not adverse to conflict; sometimes the trigger Responds by looking at big picture and searching for solutions Criticizes the behavior and attitudes of other people
Thinker Avoids conflict; normally not the trigger Responds by analyzing causes and looking for compromises Resentful; slows down productivity; may withdraw

Form 1

What's your Style?

How to resolve conflicts

an infographic listing eight methods of resolving conflict, a detailed description is provided below

There are 8 methods of conflict resolution. These methods include: unilateral decision, persuasion, haggling/bartering, arbitration, postponement, problem solve, total surrender, and negotiation.

Form 2 & 3